We know that the advantage of implementing process management (BPM) through a BPMS tool is having the possibility of automating the company processes. But what are, in fact, the benefits of process automation?
Check out in this article: what Business Process Automation (BPA) is, what the main benefits are and how you can start automating your company processes right now.
What is Business Process Management (BPM)?
Business Process Management is an adaptable management methodology that was developed with the objective of organizing and facilitating organizational processes, either of high or low complexity, internal or external to the organizations.
Its objective is to support companies in achieving their targets through the optimization of management and method controls, providing tools and techniques to analyze, model, improve, create and control processes regarding all areas.
What does it involve?
Essentially, the BPM:
- Organizes activities around results – and not tasks – assuring that the targets are kept in sight;
- corrects and improves the processes before automating them;
- enables continuous improvement so that the changes may be extended and maintained throughout the time;
- improves existing processes instead of creating new ones;
- standardizes all the processes of the organization as a whole, so they may be better understood and more easily managed, thus reducing errors and risks.
What is Process Automation?
Business Process Automation (BPA) consists of a management strategy that aims at improving the company performance through the continuous optimization of business processes in a cycle of modeling, execution and performance measurement. Its main objective is to increase productivity, acting specially upon repetitive and bureaucratic processes by the means of technological solutions (softwares), seeking to reduce costs, use of resources, errors, execution time and investments.
The benefits of Process Automation
We have listed below five points to help you better understand the benefits of Process Automation.
Quality and consistency
Process Automation ensures that all tasks are being performed in a standardized way, which results in high quality reliable results.
BPA also guarantees the consistency of the results. For example, if you automate a follow-up process in the customer service area, your clients will always have the same level of experience when contacting your company.
This assurance of quality and consistency, added to the efficiency and time saved through process automation will free you up to start thinking about other issues, such as developing new functions to a product or service without interfering with your quality, time and production costs.
We know that manual tasks take time and are done by people who are prone to making mistakes and being inconsistent when it comes to quality. For this reason, automating these activities enables you to save time that can be better used in activities that will actually add real value to your business. It will also improve your team morale and result in more innovation.
In addition, Process Automation gives you the opportunity to consistently perform more tasks at the same time, which will consequently improve the productivity of your company.
In order to maintain a competitive advantage, or even the evolution of the processes (new versions), the business processes need to be constantly monitored and modified.
Through process automation, no matter what kind of process your company chooses to automate (whether in financial, sales, human resources, IT or in other areas) it is possible to register precise key metrics, which will provide you with the necessary information to visualize the advances of the business as a whole.
Cost reduction and continuous improvement
Once the process automation reduces the time necessary for a task to be performed (having in mind that when performed manually they must be done one at a time and in a much slower manner) it consequently reduces the effort and cost necessary for its successful completion. Automation allows you to do more, with less.
Besides that, automation not only ensures that the processes work efficiently, but it also eliminates errors and allows the practices to be constantly improved, as, once a process has been modeled, its automation allows you to analyze its performance through the use of KPIs.
Reaction time reduction
Process automation also enables the company to simplify their business processes. By eliminating unnecessary tasks and realigning the steps of the processes, it is possible to optimize the information flow throughout the production processes, services, payments and others. These adjustments improve the overall performance of the operations, reducing the reaction time for both employees and clients.
How about starting right now?
By using the Fusion Platform it is possible to integrate, model and automate processes in an easy way, without the need for programming. Aside from that, our solutions offer a wide range of ready-to-use workflows, such as the Travel Management. With this tool you can improve corporate management, from the moment of the request, going through down payments, preparation and accountability until the refund to the professional or to the company.
Read more: The first steps to a Paperless ERA.